Representative
Field Service Representative III Job: Level: Experienced Salary Range: Undisclosed
Field Service Representative III Job Location: Mesa Arizona
Travel %: Up to 50% Position Type: Full Time Job Shift: Day Education Level: 4 Year Degree Job Category: Customer Service
Field Service Representative III Job Details: Apply Direct Today Here
Field Service Representative III Job Description:
Our Field Service Representative III Job Candiate would Provide domestic and international onsite technical and maintenance assistance to customers on wide variety of technical applications, fields, and complexities pertaining to company product lines. Acts as team leader on projects by determining objectives, scope, priorities, and staff assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES FOR FIELD SERVICE REPRESENTATIVE: Required to support customers over the phone in a timely manner 7 days a week. Required to travel the Continental US (within 48 hours) and worldwide (within 72 hours) to support company and customer needs.
- Travel could be up to 50% of the job.
- Provide technical support on all MD Helicopters products.
- Act as field consultant and technology expert in resolving unusually difficult technical, maintenance, and service problems.
- Analyze equipment failures to determine cause and recommend corrective actions.
- Initiate requirements for design or operational changes to improve cost of operation and ensure customer satisfaction.
- Provide in-depth on-the-job training to customer personnel in operation, maintenance, troubleshooting, and inspection of company products.
- Act as a liaison between the Company and the customer to monitor customer activities and procedures.
- Act as a liaison between customer and internal departments to obtain approvals for repairs and procedures above and beyond standard maintenance instructions.
- Liaison for the company to keep customer informed in regards to new products and product improvements.
- Maintain status of Service Centers, customers and aircraft maintained and operated in your region.
- Other duties as assigned.
FIELD SERVICE REPRESENTATIVE JOB SUPERVISORY RESPONSIBILITIES
None
FIELD SERVICE REPRESENTATIVE JOB QUALIFICATIONS
To perform this job successfully, our Field Service Representative Job Candidate must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
FIELD SERVICE REPRESENTATIVE JOB EDUCATION and/or EXPERIENCE
Bachelor’s degree (B. A.) from four-year College or university plus 4-6 years related experience and/or training or equivalent combination of education and experience. Mechanical and technical experience with all MD Helicopters products – Model 500, 600 and 900 are required.
- Proficient with Microsoft Office to include Word, Excel and PowerPoint.
- Foreign language proficiency is a plus.
- Required to be in the FAA Drug and Alcohol Program.
- Excellent communication, listening, and interpersonal skills required.
- Strong organizational and work management skills required.
- Requires the ability to handle multiple priorities at the same time and the ability to follow through on all tasks assigned.
- The ability to understand and follow instructions and the ability to concentrate are required.
- The ability to get along with others or to be part of a team is required.
- Current U.S. Passport is required.
- Regular attendance is required.
- Access to Export Control information is required.
FIELD SERVICE REPRESENTATIVE JOB CERTIFICATES, LICENSES, REGISTRATIONS
A & P License Required.
FIELD SERVICE REPRESENTATIVE JOB PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Working conditions could be in the extreme outside environment and in remote locations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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MD Helicopters, Inc. is an equal opportunity employer. M/F/D/V
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